Case Coordinator

Job Description

Ensures effective flow of communication between Individuals, their families, the Agency, and all stakeholders involved in the provision of services.  Maintains accurate records as mandated by county, state, federal and Agency policies and procedures.  Analyzes data provided by direct care staff and provides information to stakeholders as needed.  Reports to the Director.  In the absence of the Director, reports to the CEO.


  1. Supports the development and implementation of person centered plans.
  2. Reviews and understands the ISP for each Individual.
  3. Coaches, guides, directs the Direct Support Professionals assigned to work with an Individual authorized in their pod.
  4. Maintains accurate records as required by all county, state, federal and Agency mandates.
  5. Prepares quarterly progress reports and provides them to the Supports Coordinator.
  6. Ensures staffing for authorized hours and/or reports to all stakeholders, in a timely manner, the absence of staff.
  7. Provides support, as needed, to Direct Support Professionals within their pod to ensure quality services are provided at all times.  This may include, but is not limited to, time needed for shadowing and/or mentoring of the staff in the field.
  8. Works in conjunction with the Director to conduct regular, bi-weekly Support Meetings with direct reports.
  9. Recruits, interviews, and hires new direct support professionals.
  10. Assists with and/or runs initial and ongoing training sessions.
  11. Receives and reviews new referrals.  Makes determination of ability to provide support to new referrals based on care needs and availability of staff.
  12. Participates in annual ISP and/or MDT meetings as required.
  13. Ensures the provision of quality care by communicating often with all stakeholders.
  14. Attends training to become a Certified Investigator within the first year and maintains that status.
  15. Attends monthly Incident Management Peer Review sessions.
  16. Assists in the development and implementation of the Agency’s Quality Management Plan.
  17. Monitors Frequency and Duration to ensure that services are provided according to regulatory standards while advocating for a person-centered plan.
  18. Ensures proper documentation exists and is approved by the Individual supported for services provided prior to submitting any billing claims.  Reconciles all claims prior to submitting to ensure accurate duration and date of each shift worked.
  19. Implements emergency/crisis intervention strategies, including the use of an on-call system for non-business hours.
  20. Review revenue and expenses for specific pod.  Identify and presents methods to increase revenue and reduce expenses.
  21. Attends training sessions as required.
  22. Provides direct care as needed and/or as desired.
  23. Performs other duties as determined necessary.


A High School Diploma and 3-5 years experience in the field.  Proven supervisory, administrative, and organizational skills.  Excellent interpersonal and communication skills.  Ability to set priorities and organize multiple tasks.  Computer literacy is required.  Act 33/34 and FBI clearances are required.  Valid Pennsylvania driver’s license and a properly insured vehicle may be required.

Artemis is an affirmative action and equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Artemis is committed to providing access, equal opportunity and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities.